Receiving Damaged items
If a product is damaged or broken you should inform us immediately. We will then make arrangements for the damaged product to be returned to us. We’ll investigate the cause of the defect and if we find it was of no fault from you we’ll gladly replace the item. Alternatively, if you prefer, we may refund you in full for the damaged or broken product.
Incorrect product received
If you receive the wrong product you should contact us immediately. We will arrange to swap the ‘incorrect’ product for the one actually ordered. CaraMia to pay for courier costs.
Sold out items
All goods are subject to availability. In cases of unavailability, CaraMia will refund you in full within 30 days.
Cancelling an order
Your order can be cancelled if you haven’t yet made payment for the order. Once you have made payment for an order, the order still can be cancelled but if the order is already dispatched we will deduct the courier fees associated with the cancelled order and refund your payment.
Unhappy with purchase
If you have changed your mind upon receiving a product , and dont want it anymore, its up to you to return it to us within 7 days as per policy above (in original packaging , unassembled etc. You will be issued with a credit note , but not a refund.